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Thanks so much, Joanne. I trust you realise how helpful you have been in finding a solution to this rather urgent problem of ours, and in such a delightfully pleasant and professional manner.
...you held my hand through one of the worst experiences in my life after a really bad accident, I always felt that I had a friend on my side and you really are THE BEST SENIOR LITIGATION ASSISTANT IN THE WORLD working for THE BEST SOLICITORS IN THE WORLD. Honestly Tracey thank you is not enough to express what you did for me, but it is all I can say thank you, thank you , thank you...
Hi Tracey, I have received the money into my bank account. Thank you for all you have done for me, I always said you were the best and now you have proved it. THE BEST SOLICITORS IN THE WORLD. Thank you again, although thank you does not seem enough for what you have done for me.
Q1. How satisfied or dissatisfied were you with our overall level of service? Very satisfied
Q2. Did we give you information that was easy to understand? Very easy
Q3. Were we helpful and friendly? Very helpful
Q4. How knowledgeable did you find our staff? Very good
Mr and Mrs P A
As we have now reached the end of the probate process Heather and I would like to thank you very much for all the help and advice you have given us over this time. Your professionalism and efficiency has been much appreciated in guiding us through the complexities of probate, and it has certainly helped to make a difficult and sad time much less stressful.
Thank you once more,
Rhona and Heather
I have used mosshaselhurst Solicitors on a number of occasions for both personal and business use.
Each situation was dealt with in an efficient, professional and thorough manner.
I highly recommend Gerry and his team to anyone who requires a friendly service at great value for money.
Thank you for listening to me ramble on about 24 Carisbrook Drive. You always find time to explain things and you've changed my opinion of law firms! Your service is second to none.
Nathan, Heather & Matthew
This updated will for both of us was a most helpful experience, not stressful and she went back over and over parts until we felt confident with our decisions, she is a credit to your company and we wouldn't hesitate contacting her in the future for any updates.
MR and Mrs C
I just wanted to drop you a line to let you know how promptly and efficiently the team dealt with the sale of my late Mother's house. I didn't have to chase her up on any matter on any occasion, and she dealt with any request from the other party's solicitors without delay.
I believe that she should be complemented on her work.
Mrs K C
Thank you for all your help and for keeping us informed throughout. If we ever need your help again, we will certainly be in touch.
Mrs L D
Just wanted to say thank you for all your help in regard to our house sale. It's a shame they pulled out but I guess that's the way the system works. However, your work was excellent and your availability was great. Thank you for being so flexible with us and helping to make it a pain free exercise.
Mrs S B
To Mr Rooney, Tracy & all the staff,
Thanking you for all your hard work
Mrs B N
I would like to mention that I dealt with Jeanette on many occasions and she was brilliant and nothing was too much for her.
Mrs J B
This updated will for both of us was a most helpful experience, not stressful and you went back over and over parts until we felt confident with our decisions.
Dear Mr Rooney,
I would like to thank you for all the help and advice you gave me while my case was ongoing.
I cant deny I am very happy and again I would like to thank you for everything you did.
Dear mosshaselhurst Solicitors,
I would like to take the time and opportunity to thank you all for everything you have done in the last twelve months or so in making my life a lot simpler and making the complicated procedure of divorcing my wife less stressful.
To the receptionists, I would like to thank you for your courtesy and professionalism in dealing with me whenever I have rang or come into the office. I would always be greeted with a polite and warm welcome.
To David Bannister, my solicitor. I would like to say a big thank you for everything you did. You handled the situation with care, understanding and efficiency. I had a preconceived image of what solicitors were like, and it wasn't good, but you broke that mould of thinking and made me re-think my image of the legal profession, and the people who practice it. Thank you.
To Emma, I would like to say a big thank you for all your help at the beginning of the divorce, helping me go through the legal minefield of the financial side of it, filling in all the forms, doing all the calculations and generally looking after me throughout with help and advice.
Whenever I needed help or advice you always made time available to help me, it didn't matter if it was over the phone or if I came to the office, you would sit me down and go through all the details until I fully understood the situation and how to proceed to the next stage.
For that I owe you a big debt of gratitude. You took away a lot of worry and left me with greater peace of mind and for that reason I will always remember you as peace of mind is not a commodity you can buy.
I can honestly say I think you all make a great team and I would not hesitate in recommending you to any friends or family who needed legal help in the future.
On a last note I would like to take this opportunity to wish you all a very merry Christmas and a happy new year, and if I never see any of you again, I wish you all every happiness in the future.
Mr P K
Please pass on my gratitude and best regards to Mr Rooney. I'm very grateful for his clear thinking and no-nonsense advice. Much appreciated.
I would like to take this time to thank you from us all for the support and successful result and I hope you manage to help many more fathers and son's in the future.
Stoke on Trent
"I have had the pleasure of working with Gerry and his team at mosshaselhurst Solicitors both on a personal level from will making to house purchase/selling. The response levels are second to none from all Gerry's staff in every office I have worked with. Also Gerry and Richard have helped my business a lot over the past few years from commercial property purchases and leases and to terms and conditions.
It certainly shows that Gerry has a personable edge along with his years of experience in all matters he conducts for myself and my business and therefore I would recommend if you ever need his services, of which at some point most of us do, then there can only be one guy you require - Rooooneyyyy !!!!
Gerry, many thanks for your work to date and you certainly operate by your strapline "exceeding expectations!"
Paul Dodd Managing Director
Rapid 3D Solutions LTD. Middlewich
"Once again I would like to thank you for doing a fantastic job of representing me in Llanelli Magistrates court. Also for being totally honest from our initial telephone conversation in that the case had a 50/50 chance of success.
After 5 minutes into our initial chat at court, you made me feel relaxed and 100% confident that I had chosen the right man to represent me.
Whilst in court you dealt with proceedings extremely professionally and helped me through the very small role that I had.
It was a fantastic outcome. I haven't stopped smiling and thinking about the case since!!"
Thanks for chasing them up. I see they haven't got as good a solicitor as we have...... we very much appreciate your effort!"
I would like to say thank you for all your support and your professional approach in dealing with this sale and I don't often say this but it has been a pleasure to deal with you!
I will now switch all my property business dealings to you and have another 2 deals that will be commencing within the next few months.
Have a lovely weekend
"We have used mosshaselhurst Solicitors for a range of legal issues over the last two years. We have found their prompt attention very reassuring and would recommend them to anyone"
"You have done it again! A perfect tenancy agreement turn around within 48 hours. Well done mosshaselhurst Solicitors"
"I have not, on this occasion, completed your client feedback questionnaire. I completed one some months ago which I think was quite satisfactory. But I submit in its place a mention of the service we have enjoyed from your Winsford office, particularly in the person of Joanne Charles.
My wife and I would like you to record the splendid quality of service we have received, unfailing, from this lady. Always she is approachable, helpful and expeditious with our affairs.
As I am somewhat hard of hearing, my wife conducts most of our business over the telephone. She joins me in praising the standard of service that we have received."
"I acknowledge the return of the money you have refunded me and would like to say a big thank you for your representation in court. I know I was paying you, but I feel that you went far beyond what was expected and your efforts have made my life a whole lot easier."
Mr S C
"Keep up the good work, from receptionist upward!"
Mr J B
"Your level of service is excellent (How can you better that?)"
Mr S L
"Many thanks to Julie for her helpfulness"
Mr and Mrs J S
"This is the first time I have used your services. I was most impressed. Janet couldn't have been more helpful; particularly in the very early days after mum's death"
Mrs HF P
"As on previous occasions when I have had business with yourselves I'm left completely satisfied. It's like dealing with old friends. Although I have moved away from Northwich I will always endeavour to come back to you. Keep up the good work!"
Mr R B
"I found the service excellent and Julie exceptionally helpful in visiting me at my daughter's home"
Mrs B T
"Please find enclosed a client feedback form, thanking you for the work that you did on my behalf. I am really happy with your companies work, especially the way that everything was handled with as little disruption to me as possible. My father was involved in a road traffic accident some years ago, he was forever having to go in to his solicitors for what seemed to be very minor issues which could have been dealt with by letter as you have done"
Thank you once again and if I ever have any more issues of a legal nature I shall not hesitate to contact you"
Mr J M
"I would like to express my gratitude for the very professional way my business was handled by Julie"
Mr J P
"Keep up the good work! Thanks to Julie and Janet for all the help and support you gave to me"
Mr K B
"Just a few lines to say thank you so much for your advice and help on my claim. I am so pleased to receive my cheque so quickly. I didn't expect it for at least six weeks. Thank you again and wish you well. God bless."
"An excellent divorce and move, wouldn't fault it"
Mrs V S
"I have used the practice previously, that's why I chose your team again"
Mr D M
"Very pleased with the level of service"
Mrs D L
"Very grateful to Sue Lever for her attention throughout the process"
Mrs J P
"Late night opening was fantastic for us with both working full time"
Mrs F C
"You deliver a very reliable and personal service"
Mrs S W
"We have been with you for many years and always found everybody helpful and friendly. Thank you"
"Joanne is amazing and it's a pleasure to have dealt with her. She is empathetic and understanding whilst maintaining her exquisite professionalism"
Mrs P J
Mrs S G
"I found Janet to be very helpful and friendly and nothing seemed too much trouble. I think Janet was great, very easy to talk to and good at explaining what the processes were"
Mrs S C
"We have used your services before and found them first class. I can not think of any way to better the service myself and my wife received from you. Thank you"
Mr and Mrs A J
"Can't thank you all enough. From my first phone call to this letter, you were all so helpful"
Mrs S R
"Service as always was brilliant"
Mrs C J
"I cannot see how your service could be improved, it was excellent"
Mrs J M
"Your level of service was very professional and you were so honest with me. Thank you so much"
Mr J H
"Your support and encouragement throughout the last two years have meant a lot to me. I am now beginning to look forward and feel a lot more positive."
Mr D Y
"Always used you for the last 40 years if we bought or sold houses or made Wills etc. The advice given for our Will was clear and concise and explained in layman's terms. Friendly atmosphere made to feel at ease by all staff we met. Would recommend to my friends.
Long standing Family Customers
We just simply found that you were very good, very professional and made the sometime stressful house move much asker with your assistance!
Janet Bossons cannot be improved she is perfect the way she is.
Please accept our sincere thanks for the most pleasant and efficient way you have dealt with the Sale of our Aunt's property. We have lived in our home for 23 years and were totally out of touch with modern practices and you and your staff very patiently guided us through the experience. It has been an absolute pleasure to do business with you and we can fully understand why you have been given awards for your service.
Thank you so much, yours sincerely,
Thank you for all your help with this matter. It has been lovely dealing with you and I would have no hesitation in recommending your services to our clients.
Once again many thanks for all your help
Ian Tonge, Property Services
Ms C F
Excellent news thank you and many thanks for the part you played in turning the final agreement around in such a challenging time scale. It was a pleasure to work with someone who had a very pragmatic 'can do' approach.
I’d just like to add a personal thank you for all of your efforts in settling my mother’s affairs. You have helped iron out any potential complications and made the process as stress-free an experience as possible. The time you have dedicated to this is much appreciated.
Mr M G
I just wanted to drop you an email to let you know how pleased I was with the service I received recently from Kimberley. Kimberley worked closely with me on the sale of my house and the purchase of another house. Unfortunately the sale/purchase of the house fell through, but Kimberley provided great support to me.
Kimberley was extremely professional at all times, and she always made herself available to talk to me whenever I needed an update or when I needed some clarification. On one occasion Kimberley made herself available to speak to me face to face in the office at short notice so that she could talk through some potential issues with me. I always felt that my sale/purchase was in safe hands with Kimberley.
I have previously experienced extremely poor service from a firm of Solicitors, so I really appreciate when I receive excellent service. In this day, people are very quick to complain when they do not receive the service that they expect, so I think when someone does a fantastic job it should be recognised.
This is the second time I have used Mosshaselhurst, and I will not hesitate to use you again in the future. I will certainly recommend you to all my friends.Thank you.
Just amazing service as always! Many thanks Kimberley. Highly Recommend.
Stephen was super!
I will never forget your empathy and patience throughout those difficult years and may your wonderful work ethics continue!
To Janet and team, Thank you very much for the excellent and speedy services for the recent move!
J P & E B
To Janet and everyone, Thank you for making everything as easy as you possibly could in our home move.
N & K W
To Jan and everyone at mosshaselhurst, Thank you so much for all your help with helping us buy our first home!
R & T
Janet, just wanted to say thank you so much for all your help, advice, patience and reassurance throughout our sale and purchase. If we do move again we'll be sure to bother you!
S & R
To Janet, thanks for all that you have done on our behalf over the past months to enable us to get our dream home!
S & D S
Thank you so much for dealing with my house sale. I wouldn't have wanted anybody else dealing with it. As always you made the process easy and straightforward!
L & A
I found Melissa Hamilton very professional. Excellent, kind, helpful & very knowledgeable. I felt completely ease with her which is an important factor when you are 82 years old!
Mr Dearden, Simply thank you for your professionalism. You clearly stand out from the crowd. Was an absolute pleasure dealing with you. I will surely without any reservation recommend you to family and friends.
Rebecca Antony delivered a service to us over and above expected, always patient, warm and friendly. Similarly the Reception staff.
Ms E E
Thank you to all of the team who made our house move go so smoothly!
N F & R S
I received my first
new home card today from mosshaselhurst! Thanks to you and the team for helping the process go so smoothly.
I was a first time buyer and unsure of how the process worked and Rebecca was a massive help in guiding me through.
I just wanted to recognise Rebecca for having done a great job for us in a most courteous and efficient manner. We shall look forward to further dealings with her when we manage to find a buyer for our previous home.